Data protection

You are reading this data protection information due to the GDPR coming into force / May 2018. This shall govern the collection and use of personal data which are recorded under certain circumstances when you contact us. When you contact us, the website provider (for example, via contact form, enquiry form or e-mail), your details are stored for the purpose of processing the request and for the event that there are follow-up questions. On our website, there is the option of providing personal data for contacting us. However, this is not absolutely essential, as this can also be done by telephone, fax, e-mail, post or in person. In all cases, the data are subject to data protection. Please take a few minutes – we want to tell you how we handle your personal data. Your personal rights are our highest priority. We therefore want to protect your rights. All data protection obligations that go beyond this data protection declaration shall remain unaffected.

Why do we collect data?

The collection and use of your personal data serves the sole purpose of enabling you to access our services or of providing you with exemplary customer service. To enable you to access our website and to be able to offer you an optimum range of services. If you have no interest in being kept up-to-date on the latest developments, as well as current information on products, offers and services, you can tell us at any time.

Which data do we collect?

There is a range of situations in which your personal data can help us to provide you with a better service. You could, for example, be asked for personal information if you start a transaction. You will only ever be asked for such information that is relevant for the respective situation. This includes, for example, name, postal address, telephone number, e-mail address, date of birth or credit card details. We collect information for market research purposes in order to get to know you better and consequently to be able to provide you with a better service, or on what you do on our website. These data are useful to see which areas of our website and internet service interest you the most.

Forwarding personal data

We take the protection of your personal rights very seriously. We assure you that we will neither sell nor lend your data to other providers. To be able to provide an exemplary service, we only give personal data to reliable subcontractors under certain circumstances (see list below for more details) who are obligated, however, to protect these data in accordance with the data protection declaration. These companies are employed by us (agencies, NL providers, …) or may help us to process information, carry out orders, take up services. To deliver products to you, to manage and maintain customer data, to provide a customer service, to assess your interest in our products and services, to conduct market research or to carry out customer satisfaction surveys. These companies are obligated to protect your personal data in compliance with our data protection declaration for the protection of your personal rights and are likewise subject to the GDPR. Under certain circumstances, we may be compelled to disclose your personal data due to statutory provisions or legal transactions.

Protection of your personal data

The website uses the encryption industry standard SSL (Secure Sockets Layer) in some places. Thereby, the confidentiality of your personal details and credit cards information for transactions over the internet is guaranteed. However, we also take internal precautionary measures to protect your personal data from loss, theft and misuse, as well as from unauthorised access, transfer, amendment and destruction. You are also invited to do this and help us to better protect your personal data through appropriate precautionary measures. Change your password frequently, protect it and be careful when passing on sensitive data. Use secure passwords and be sure to always use a secure web browser or web service.

Protection of personal rights

As already mentioned, we take the protection of your personal rights very seriously. In order to guarantee the security of your personal data, these guidelines are passed on to all employees and security measures for the protection of personal rights are strictly implemented within the company. The website contains links to the websites of other companies. We are not responsible for how these companies handle personal rights and therefore recommend that you enquire with these companies about their data protection declarations.

Keeping personal data up-to-date

We have also taken internal measures to ensure that your personal data are kept correct, complete and up-to-date for the intended purpose.
Of course, you have the right at any time to access the personal data you have provided and change them. You can help us by ensuring that your contact information and default settings are correct, complete and up-to-date.

Rights and right of objection

If you have questions or concerns about the data protection declaration, please contact us. Send us a message (see below for contact details). You can, of course, ask us which of your data are processed, where these data come from, what they are used for and to whom they are forwarded. Likewise, you can have false data corrected or wrongly processed data deleted. The provisions of the Datenschutzgesetz [German Data Protection Act] shall apply. We are entitled to adjust the data protection declaration from time to time in line with the new GDPR. If fundamental changes are made, a corresponding notification shall be published on our website together with the updated version of the data protection declaration. You may assert your rights to information, correction, deletion or blocking at any time. If you wish to assert your rights, in particular if you wish to withdraw your consent for the future collection, storage or use of your personal data by us, please contact us by e-mail, telephone or post.
 

Cookies and IT technologies

As common with many other company websites, we also use what is called ‘cookies’ and other technologies to obtain a better view of which areas of our website are especially popular, how our visitors move around the website and how much time they spend in different areas. Moreover, we use cookies and other technologies to ensure that our online advertising is effective and that customers are aware of our products and services. We use cookies and other technologies to analyse the data traffic to our website so that we can further improve its design and functionality, and to investigate the efficiency of communication with our customers. Furthermore, we use cookies to better align the website with your needs and to be able to provide you with more convenient navigation at each visit. As with most websites, certain information is also automatically collected by us and stored in log files. This information includes internet protocol addresses (IP addresses), browser type, internet service provider (ISP), referring / exit pages, operating system, date/ time stamps and clickstream data. In our own e-mails, we also use what is called ‘click-through URLs’ which are linked to content on our website. If you click on one of these URLs, you pass by our web server before you reach the actual target web page. We track these ‘click-through’ data to ascertain how much interest there is in certain topics, and to measure the efficiency of communication with our customers. If you don’t wish such data to be collected, simply do not click on text or graphic links in e-mails. Moreover, we use what is called ‘pixel tags’ (tiny picture files) which supply information about which areas of our website have been visited by customers, or measure the effectiveness of customers’ searches on our website. E-mail messages can also be sent to the customer in a readable format with the help of pixel tags. We can also check whether e-mails have been opened to ensure that such messages are only being sent to our customers who are really interested.
 

Use of various other cookie services

What is a cookie? A cookie is a small text file which is stored on your device when you visit a website and helps to identify your device. Cookies are used to store information if you visit different pages of a website or return to a website. They do not contain any personal information and cannot run any programs which could launch a virus. Managing and deleting cookies: If you want to block or delete cookies, you can make these changes in the browser settings. To manage cookies, most browsers allow you to accept or reject all cookies or only accept certain types of cookies. You can also set it so that you are asked each time a website wants to store a cookie. The process for managing and deleting cookies is different depending on which browser you use. To find out how you do that in a certain browser, you can use the integrated help function in the browser or alternatively, visit www.aboutcookies.org . Here it is explained step by step how cookies are managed and deleted in the most common browsers.

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, Google will shorten your IP address beforehand within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly. Please note that if you do, you may not be able to use all the functions of this website. You can prevent the collection of data, your use of this website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available under the following link tools.google.com . You can also prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie will be set which prevents your data from being collected in the future when you visit this website: Deactivate Google Analytics. Further information on the terms of use and data protection of Google Analytics can be found at: Google Analytics and at support.google.com . This website uses Google Analytics by means of IP masking to ensure anonymous collection of IP addresses. Please note that we also use Google Analytics to evaluate data from AdWords and the DoubleClick cookie for statistical purposes. If you do not wish this to happen, you can deactivate it using the Ads Preferences Manager at adssettings.google.com .

This website uses Google AdWords, an online advertising service provided by Google. AdWords uses cookies for conversion tracking when users click on ads. The cookies expire after 30 days and are not used for personal identification. Conversion tracking tells us how many users click on ads and are redirected to a page with a conversion tracking tag. If you do not wish to participate in tracking, you can prevent this by adjusting your browser settings accordingly.

On our website, we use services provided by Google Maps. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”). This enables us to display interactive maps on the website itself and to make the map function easy for you to use. The legal basis for incorporating and using Google Maps, and for the accompanying transfer of data to Google, is your consent (Art. 6 [1] [a] GDPR). Provision of your personal data is voluntary and occurs solely on the basis of your consent. If you block access to it, you may be able to use fewer website functions.

When you visit the website, Google receives the information that you have visited the sub-page of our website into which Google Maps is incorporated. This information is transferred regardless of whether Google has provided a user account that you have used to log in or no user account exists. If you are logged in to Google, your data is linked directly to your account. Google processes your data in the USA and has subjected itself to the terms of the EU-US Privacy Shield. https://www.privacyshield.gov/EU-US-Framework.

If you do not want Google to assign the information collected about your visit to our website to your Google profile you must log out of Google before you click on the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or needs-based website design. This analysis is carried out in particular (and even for users who are not logged in) for the purposes of needs-based advertising and to inform other users in the social network of your activities on our website. You have the right to object to the creation of such usage profiles. However, you must notify Google directly of your objection. We do not collect any personal data through the incorporation of Google Maps. If you do not want Google to collect, process or use any data about you from our website, you can deactivate the “JavaScript” settings in your browser. However, doing this means that you will not be able to use the map function on our website or only to a limited extent.

For more details about data processing by Google, go to http://www.google.com/privacypolicy.html. In the privacy centre there you can change your personal privacy settings. For detailed instructions on managing your data in connection with Google products, go to http://www.dataliberation.org/.

For online bookings on our website, we use the booking system of Mews Systems B.V., Prinseneiland 303, 1013 LP Amsterdam, The Netherlands. Bookings are processed via this platform and the necessary personal data is collected and processed, such as name, contact details, payment information and reservation details.

The data processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR for the fulfilment of a contract or for the implementation of pre-contractual measures. In this context, Mews acts as a processor in accordance with Art. 28 GDPR. The data will only be passed on to third parties if this is necessary for the fulfilment of the contract or if there are legal obligations.

Further information on data processing by Mews can be found at: https://www.mews.com/en/privacy-policy